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Customer Reviews

Based on 224 reviews
Kathleen Fries
Nice & easy to use

Received the package quickly & works as advertised.

Melanie Thrower

This product is brilliant. I hated throwing away old vessels. I got the scent with jasmine and it smells amazing. If you follow the instructions and leave enough space around each wick you will have no issues with removing the used section and adding a new wick. The only negative is the price point. Especially for us Canadians because I heat with duty as well. Otherwise fantastic

Cecilia Moore
Smells good but burns too quickly.

Smells good but burns quickly and it’s a waste because a lot of it is under the wick and can’t be reused (I tried) upsetting because I love the smell

Hi Cecilia,

Thank you so much for leaving us a review! Positive or negative, we appreciate your feedback and use it to continue improving our products & customer experience.

The most common reason why the wick is not burning for the full 12 hours is if the wick tip is left too far out of the pearls. When inserting the wick, aim to have only about a quarter-inch tip sticking out, just enough to light it. Leaving the wick further will shorten the burn time.

Here are some demo videos about the burning time

Also, to maximize the burn time, you’re welcome to relight the same wick and burn it all the way down, or even flip the wick and bury the melt pool to refresh your candle while still reusing the melted part. You can see a video demo about this on our Instagram page:


Beyond happy and excited when this came.. the smell is absolutely amazing, the box actually came bigger then I thought it was going to be and it was the perfect gift for someone who loves candles. Cant recommended this enough.

I love the concept but look forward to a better fit value deal

Concept, ease of use, supports recycling of vessels ? 5 stars

I gave this a 4 Stars. Why?

1) Packaging can be better to prevent spillage of micro beads. Can be a torture to sweep these off anywhere they have fallen off/onto.

2) Got the misty monte..aroma ok though I could not smell much of frankincense. The aroma from opening isn’t a wow factor, smells ok but not premium fragrance.

3) would love to try more fragrance but I really do think some small amount of another fragrance can be gifted (at at discounted price) to early adopters, along with each purchase, especially given the price points.