Shipping & Return Policy
Foton Candle currently ships to USA, Canada, Australia and EU countries only. We offer free standard shipping on all orders in the US, and packages are shipped via UPS, FedEx or USPS to minimize shipping time and cost. In some EU countries, we offer free shipping past a certain order size (varies by country). Shipping rates and details about free shipping thresholds are shown during checkout.
All US orders ship out of our manufacturing plant in Fort Smith, Arkansas, USA. European orders ship from our warehouse in Europe. We typically ship all orders within 24 hours during business days (Monday - Friday) and do our best to ship the same day whenever possible.
After your order has been shipped, delivery time within the United States is typically 2-3 but up to 5 business days depending on the shipping method and location.
Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
Shipping and handling charges are calculated at checkout, and you can select a faster shipping option if you're in a rush to receive your order.
RETURNS & REFUNDS
Need to return your order? Please use the Returns Portal. We stand by the high quality of our products and offer free returns & refunds for quality-related issues. You can opt into free & unlimited returns for any reason by choosing this option for a flat $1.98 fee at checkout.
If you have a concern about your order and wish to request a replacement or refund, please reach out to us at email@example.com within 30 days from receiving the order.
International Returns (non-USA)
We stand by the high quality of our products and offer free returns & refunds for quality-related issues. Please reach out to us via e-mail firstname.lastname@example.org if you have any questions or concerns about your order. Please note we don't offer free returns or refunds for preference-related complaints such as "I don't like the scent/color".
We allow cancellations of orders that have not yet been shipped, please contact us at email@example.com if you wish to cancel your order for a full refund.