Shipping & Delivery Locations

All orders ship from our manufacturing plant in Fort Smith, Arkansas, USA. Shipping is only available within the U.S.

Shipping Options & Order Processing Times

• Economy Shipping
  • Cost: Free for orders over $50; $4.99 for orders under $50
  • Warehouse Processing Time: 1 Business Day*
  • Estimated Shipping Transit Time: 4-9 Business Days
    
    
• Express Shipping
  • Cost: Calculated at checkout
  • Warehouse Processing Time: 1 Business Day*
  • Estimated Shipping Transit Time: 2-3 Business Days
    
    
• Priority Shipping
  • Cost: Calculated at checkout
  • Warehouse Processing Time: 1 Business Day*
  • Estimated Shipping Transit Time: 1-2 Business Days
    

PLEASE NOTE

Shipping times displayed at checkout are estimates provided by the shipping carriers and do not include weekends, holidays, or warehouse processing times. Shipping and fulfillment delays can occur during high traffic periods. Times may vary.

*Operating business days and hours are M-F, 8:00 AM–5:00 PM CST. Orders placed after 12:00 PM CST will be processed the following business day.

Returns & Exchanges

To initiate a return or exchange, please do so in our Return Portal.

• Requests must be made within 30 days of initial delivery.
• Items being returned should be in re-sellable condition.*
• Refunds will be issued after the return has arrived and been inspected.

*Returned items that arrive in significantly used or damaged condition will be ineligible for a refund. Refunds depend on the condition and quantity returned. Returns sent without prior authorization will not be accepted.

Protected Checkout & Free Returns

Protected Checkout & Free Returns is available for an additional $1.99 at checkout. When purchased, this option covers:

• Protection against packages lost or damaged in transit
• Free returns or exchanges for any reason within 30 days of order delivery*

*Items must be in re-sellable condition when returned. Bulk bags that have been opened cannot be returned. Items returned in significantly used or damaged condition cannot be exchanged or refunded.

Orders Without Protected Checkout & Free Returns

If you opted out of Protected Checkout & Free Returns, you may still return or exchange products in re-sellable condition. Return shipping costs are your responsibility unless the return is due to a verified defect or error. Return label fees vary by carrier and weight. For assistance, email info@fotoncandle.com.

Defective or Damaged Items

If your product arrives defective, damaged, or significantly not as described, contact us at info@fotoncandle.com within 5 days of delivery. Include your order number, clear photos of the product and packaging, and a brief description. Upon verification, a refund or replacement may be issued at our discretion. No claims accepted after 5 days.

Contact Us for Further Assistance

Should you have concerns about your order, reach out to us at info@fotoncandle.com within 30 days of receiving it.

Acknowledgment of Policy

By placing an order on the Foton website, you acknowledge that you have read, understood, and agreed to the Shipping & Returns Policy in full.