Foton Candle currently ships to the USA, Canada, the UK & Australia. We offer free standard shipping on all orders in the US, and packages are shipped via UPS, FedEx or USPS to minimize shipping time and cost. Shipping rates and details about free shipping thresholds are shown during checkout. 

SHIPPING TIME

We typically ship all orders within 24 hours (M-F, excluding US Federal Holidays).

All US, Canada, UK and Australian orders ship out of our manufacturing plant in Fort Smith, Arkansas, USA. The customer is responsible for the import duties and taxes for shipments to Canada, the UK and Australia.

After your order has been shipped, delivery time within the United States is typically 2-3 but up to 5 business days depending on the shipping method and location. Your expected delivery date is shown during the checkout process. 

Please keep in mind that during holidays or limited edition launches and restocks, this time may vary. Fulfillment delays can occur during busy shopping seasons - leading up to Valentine's Day, Mother's Day, Black Friday, Cyber Monday and Christmas. 

Shipping and handling charges are calculated at checkout, and you can select a faster shipping option if you're in a rush to receive your order. 

RETURNS & REFUNDS

Need to return your order? Please use the Returns Portal. We stand by the high quality of our products and offer free returns & refunds for quality-related issues. 

You can opt in for Free & Unlimited returns or exchanges for any reason (including preference-related complaints such as I didn't like the scent/color, the scent is too weak/too strong etc) by choosing this option for a flat $1.99 fee on the cart page (see check box above the CHECKOUT button). 

When you opt in, you will be able to return your order for an exchange or full refund for any reason within 30 days of placing the order. Keep in mind even if you don't opt in for the Free & Unlimited Returns option, you may still return or exchange a product that's in re-sellable condition, you will just be responsible for a return shipping fee. 

For orders placed in November and December, a full refund is given if returned within 60 days of placing the order with the $1.99 free & unlimited returns. A refund will be issued within a few business days after the item has been returned to us. 

If you did NOT opt in for the Free & Unlimited returns, please note that a Return Fee will likely apply and depends on the size of the package. Should you have a concern about your order and wish to request a replacement or refund, please reach out to us at info@fotoncandle.com or call/text 479-653-1465 within 30 days from receiving the order and we will be happy to assist.